There have been louder and louder rumblings in various consumer discussion boards about the reliability of mobile virtual network operator (MVNO) giffgaff recently. Today we have some good news for Giffgaff users; the piggyback network provider has just spent £9 million on improving its systems to “increase its capacity threefold” says Mobile Magazine. Previously the firm had been running out of capacity.
As recently as Monday, The Register wrote a news/feature piece entitled When GiffGaff falls over, is it even news any more? The grumpy online tech magazine said that “GiffGaff has so many issues it’s hard to keep track of them all, and as few of them affect large numbers of people we’ve stopped reporting them in their entirety.” The writer said that Giffgaff problems are just like M25 traffic jams – simply the way things are and therefore not news.
On Giffgaff’s side of things, the company is quite open and helpful with detailing problems and outages via its popular message boards. The company is a value proposition and users seem to realise that sometimes to get the boat moving they will have to take hand to paddle; as evidenced by the “crowd-sourced technical support”.
source link via Giffgaff invests £9m to improve capacity and reliability :: Hexus
giffgaff is an aggressive PAY-Go MVNO solution, with Telefonica’s backing and an emphasis on people power. Whats unique about this company is that it outsources its C/S to its subscribers who earn credits for resolving other consumers technical problems. giffgaff has certain USPs.
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