ACCC takes action against Startel, a Truphone subsidiary for alleged ACL contraventions

ACCCsource ACCC

The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court against Brisbane-based telecommunications provider, Startel Communication Co Pty Ltd (Startel).

The ACCC alleges that Startel engaged in contraventions of the unsolicited consumer agreement provisions of the Australian Consumer Law (ACL), in relation to the telemarketing of mobile phone services to consumers.

Startel is alleged to have:

  • failed to inform consumers of their cooling off rights;
  • failed to provide consumers with a copy of their contract within five business days;
  • failed to provide consumers with contracts in the form required by the ACL; and
  • supplied services and accepted payments from consumers during their 10 day cooling off period.

It is also alleged that Startel misled consumers by putting terms in their contracts that were inconsistent with consumers’ rights under the ACL.

“The ACCC takes very seriously the obligations placed on businesses by the unsolicited consumer agreement provisions of the Australian Consumer Law,” ACCC Acting Chair Delia Rickard said.

“Consumer protection in the telecommunications sector is an enforcement priority for the ACCC. Companies using telemarketing must ensure that their practices and compliance programs reflect consumer laws as the ACCC will take action when necessary.”

The ACCC is seeking declarations, injunctions, a community service order, an order for Startel to write to affected consumers, an order for Startel to establish and maintain a compliance program, pecuniary penalties and costs.

This matter has been filed in the Federal Court in Brisbane. The first Scheduling Conference is listed for 13 August 2013 at 9.30am.

Release number:
MR 167/13
Media enquiries:
Mr Duncan Harrod – (02) 6243 1108 or 0408 995 408

source link via ACCC takes action against telco for alleged ACL contraventions

Share
Please take our Survey to help improve the site.5f7232aa8d37115b23583a025e20ef22
BROKEN Link, inaccurate Information, please contact us, and we will check it, and Fix It!
For those of you looking wanting to be included in our site; please use the following Contact Form. If you are an International Roaming MVNO Provider, and want to be included in our upcoming listings, and expose, then please complete the following form.


Copyright policy: All content on this site are the copyright of MVNO Dynamics, unless cited or stated. However, we view them as an important resource for bloggers and journalists, and are excited to contribute to the democratization of information on the Internet. So our reproduction policy is as follows: You may quote up to 400 words of any of our posts, and articles on the condition that you attribute the credit to MVNO Dynamics and either link to the original article or to www.prepaidmvno.com. All other use is prohibited. PrepaidMVNO will not be liable for any errors or omissions in this information. This site does not mean to harm, or encourage to harm any companies or person(s). Please Refer to our Legal Disclaimer for further information.